Refund policy

Crazy Love Home — Last updated September 30, 2026

No change-of-mind returns

We do not accept returns or exchanges for personal reasons or change of mind, including personal preferences about color, style, or size, or no longer needing an item. This does not apply to goods that are incorrect, defective, or materially different from their description, or limit your rights under applicable law.

Report delivery damage within 15 days

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

If an item arrives damaged, submit your damage claim within 15 calendar days after delivery by emailing crazylovehomeco@gmail.com. Please include your order number or other proof of purchase, a description of the damage, and clear photos of the item and shipping packaging. Keep the item and packaging while we review your claim.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at crazylovehomeco@gmail.com. Please note that returns will need to be sent to the following address: 

Westbury, NY 11590

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at crazylovehomeco@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at crazylovehomeco@gmail.com.